We take responsibility for all or part of the operations, monitoring and maintenance of telecom networks and IT systems. The service scope is defined with your teams around your organisation, critical equipment and operational constraints, simplifying infrastructure management and supporting business continuity.
Network Operations Centre (NOC)24/7 monitoring, L1/L2/L3 support and root cause analysis.
Real-time network monitoring and operational support help maintain infrastructure availability and service continuity.
24/7 Monitoring : alarm monitoring, incident detection and field intervention coordination.
L1, L2 & L3 Technical Support : incident triage, in-depth diagnostics and fault resolution according to complexity.
Root Cause Analysis (RCA) : identification of incident causes and corrective recommendations to reduce recurrence.
Network Performance & Service QualityAvailability, capacity and quality-of-service monitoring.
We track availability, capacity and service-quality indicators to detect degradation and prioritise corrective action. Analysis of recurring incidents and performance trends supports network reliability and service improvement.
Maintenance & Technical SupportPreventive and corrective maintenance, fault diagnosis and on-site intervention.
Preventive and corrective maintenance of active equipment and passive infrastructure, remote diagnostics and on-site intervention are organised around asset criticality and agreed service commitments.
L2 and L3 technical support.
Incident management and recurring fault investigation.
Replacement of faulty equipment and service restoration.
Upgrades to core, transmission and access equipment.
